In terms of adding value to the business, which of the following describes Service Operation’s contribut
In terms of adding value to the business, which of the following describes Service Operation’s contribution?
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
Where should details of a Workaround always be documented?
Where should details of a Workaround always be documented?
What are Request Models used for?
What are Request Models used for?
What are these BEST described as?
Consider the following list:
1. Change Authority
2. Change Manager
3. Change Advisory Board (CAB)
What are these BEST described as?
Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?
Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?
What type of improvement should be achieved by using the Deming Cycle?
What type of improvement should be achieved by using the Deming Cycle?
The MAIN objective of Service Level Management is:
The MAIN objective of Service Level Management is:
Which process is responsible for controlling, recording and reporting on versions, attributes and relationship
Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?
What is the Service Pipeline?
What is the Service Pipeline?