Which of the following statements about Service Asset and Configuration Management is/are CORRECT?

1. A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2. Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control

Which of these are objectives of Service Level Management

1: Defining, documenting and agreeing the level of IT Services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the Service Provider could operate in

What is the objective of Access Management?

The information that is passed to Service Transition to enable them to implement a new service is called:

Which of the following can help determine the level of impact of a problem?

You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?

Which of the following defines the level of protection in Information Security Management?

Which of these would fall outside the scope of a typical service change management process

Hierarchic escalation is best described as?

Which of the following is NOT a valid objective of Problem Management?