Which activity takes place immediately after recording and registering an incident?
Which activity takes place immediately after recording and registering an incident?
Who decides the category of a change?
Who decides the category of a change?
When can the Known Error be closed?
The successful diagnosis of a problem results in a Known Error. On the basis of this Known Error a Request for Change may be raised. When can the Known Error be closed?
Which of the following ITIL processes could also initiate this kind of measure?
In IT Service Continuity Management various precautionary measures are taken, for example using an emergency power provision. Which of the following ITIL processes could also initiate this kind of measure?
Which ITIL process is responsible for creating the cost agreements for extra support of the Service Desk?
Which ITIL process is responsible for creating the cost agreements for extra support of the Service Desk?
Which ITIL process manager requires a report specifying the duration of an interruption of a Configuration Ite
Which ITIL process manager requires a report specifying the duration of an interruption of a Configuration Item?
Which activity is not a Service Desk activity?
Which activity is not a Service Desk activity?
What ITIL process is responsible for ensuring that only virus-free software is put into the DSL?
Software is checked for viruses before it goes into the Definitive Software Library (DSL). What ITIL process is responsible for ensuring that only virus-free software is put into the DSL?
What is Application Sizing?
The Application Sizing activity is part of Capacity Management. What is Application Sizing?
In which ITIL process is this employee now playing a role?
In an organization, the purchasing department has relocated internally – not just the people, but also their IT resources. A Service Desk employee has been commissioned to relocate this department’s workstations. In which ITIL process is this employee now playing a role?