Which of the following parties involved in an incident determines whether that incident can be closed?
Which of the following parties involved in an incident determines whether that incident can be closed?
What is the term used for a situation derived from a series of incidents with the same characteristics?
What is the term used for a situation derived from a series of incidents with the same characteristics?
Which ITIL process verifies that the modifications which have been made to the IT infrastructure have been pro
Which ITIL process verifies that the modifications which have been made to the IT infrastructure have been properly documented?
Which ITIL process or which ITIL department has responsibilities that include distributing information to user
Which ITIL process or which ITIL department has responsibilities that include distributing information to users?
What is the first step when registering an incident?
What is the first step when registering an incident?
When is a back-out plan invoked?
When is a back-out plan invoked?
For which of the following activities of Configuration Management are audits regularly implemented?
For which of the following activities of Configuration Management are audits regularly implemented?
For what is Capacity Management responsible?
For what is Capacity Management responsible?
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of t
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?
Which of the following answers specifies the correct sequence for these steps?
According to the Deming quality circle a number of steps must be performed repeatedly in order to ensure good performance. Which of the following answers specifies the correct sequence for these steps?