Which of the following answers specifies the correct sequence for these steps?
According to the Deming quality circle a number of steps must be performed repeatedly in order to ensure good performance. Which of the following answers specifies the correct sequence for these steps?
Which activity of Security Management leads to a security sub-clause in the Service Level Agreement (SLA)?
Security Management includes a number of sub-processes. Which activity of Security Management leads to a security sub-clause in the Service Level Agreement (SLA)?
When is a back-out plan invoked?
When is a back-out plan invoked?
Which ITIL process is responsible for having this user’s PC replaced within three hours?
A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user’s PC replaced within three hours?
In which ITIL process is this employee now playing a role?
In an organization, the purchasing department has relocated internally – not just the people, but also their IT resources. A Service Desk employee has been commissioned to relocate this department’s workstations. In which ITIL process is this employee now playing a role?
For which of the following activities was Configuration Management responsible?
A number of new PCs have been installed at a company’s offices. For which of the following activities was Configuration Management responsible?
When should power failure be considered a disaster to enact the ITSC Plan?
A power failure has knocked out the entire IT infrastructure. Fortunately, there is an ITSC Plan available. When should power failure be considered a disaster to enact the ITSC Plan?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Which of the following answers specifies the correct sequence for these steps?
According to the Deming quality circle a number of steps must be performed repeatedly in order to ensure good performance. Which of the following answers specifies the correct sequence for these steps?
Which activity of Security Management leads to a security sub-clause in the Service Level Agreement (SLA)?
Security Management includes a number of sub-processes. Which activity of Security Management leads to a security sub-clause in the Service Level Agreement (SLA)?