Which ITIL process aims to trace business-critical services for which supplementary emergency measures must be
Which ITIL process aims to trace business-critical services for which supplementary emergency measures must be taken?
Which of the following is a benefit of using ITIL?
Which of the following is a benefit of using ITIL?
Which statement best describes the role of the Service Desk?
Which statement best describes the role of the Service Desk?
Where are activities documented with the aim of improving an IT service?
Where are activities documented with the aim of improving an IT service?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
What is the difference between Asset Management and Configuration Management?
Information and Communication Technologies (ICT) includes both Asset Management and Configuration Management. What is the difference between Asset Management and Configuration Management?
Where are the statuses of changes recorded?
Where are the statuses of changes recorded?