Which ITIL process provides an insight, through the Modeling activity, into trends that could cause performanc
Which ITIL process provides an insight, through the Modeling activity, into trends that could cause performance problems in the future?
Which aspects are described in a Service Level Agreement (SLA)?
Which aspects are described in a Service Level Agreement (SLA)?
According to ITIL best practices, what should happen next?
Release Management has distributed a defective Release. As a result, monthly invoicing has come to a standstill. This has very radical consequences for the business and has been reported as an incident. According to ITIL best practices, what should happen next?
Which ITIL process is responsible for determining the hardware necessary in order to support an application?
Which ITIL process is responsible for determining the hardware necessary in order to support an application?
What part of the Capacity Management process does this refer to?
The Capacity Manager asks the user of an application whether a certain activity can be performed at night so that the CPU is not overloaded during the day. What part of the Capacity Management process does this refer to?
What criterion defines a category for a change?
Changes are divided into categories. What criterion defines a category for a change?
Who is responsible for tracking and monitoring an incident?
Who is responsible for tracking and monitoring an incident?
What is the meaning of the term Serviceability?
What is the meaning of the term Serviceability?
Which activity is not a Service Desk activity?
Which activity is not a Service Desk activity?
When an organization decides to control the flow of incident information within the IT organization, which ITI
When an organization decides to control the flow of incident information within the IT organization, which ITIL process would it be putting in place?