The spell check module of a word-processing software package contains a number of errors. The
Development department has corrected these errors in a new version. Which process is
responsible for ensuring this updated version is tested?

Which status is a problem assigned once its cause has been identified?

Which ITIL process includes the activity of describing and registering all components in the IT
infrastructure?

A user reports a PC problem to the Service Desk. A Service Desk representative determines that
the PC is defective and indicates that according to the services catalogue, the PC will be replaced
within three hours. Which ITIL process is responsible for having this user’s PC replaced within
three hours?

An analysis has been made regarding the expansion of the customer information database. The
result indicates that the mainframe disk capacity must be increased, to accomodate the expected
growth of the database in the foreseeable future. Which process is responsible for sharing this
information on time, to make sure that the available disk space is sufficient?

Which ITIL process ensures that the information that has been made available satisfies the
specified information security requirements?

What is the primary task of Error Control?

Which ITIL process is responsible for analyzing risks and counter measures?

How does Problem Management contribute to a higher solution percentage of first-line support?

Which ITIL process has responsibility in preventing unauthorized access to data?