Which ITIL process provides change proposals in order to eliminate structural errors?
Which ITIL process provides change proposals in order to eliminate structural errors?
For which of the following activities was Configuration Management responsible?
A number of new PCs have been installed at a company’s offices. For which of the following activities was Configuration Management responsible?
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of t
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?
For what is Capacity Management responsible?
For what is Capacity Management responsible?
Who is responsible for tracking and monitoring an incident?
Who is responsible for tracking and monitoring an incident?
What aspects would you not expect to see in a Service Level report designed for the customer?
What aspects would you not expect to see in a Service Level report designed for the customer?
What ITIL process should be set up in order to provide good insight into these consequences?
In company X a specific component of the IT infrastructure has been modified. This could have consequences for other components. What ITIL process should be set up in order to provide good insight into these consequences?
Which ITIL process provides change proposals in order to eliminate structural errors?
Which ITIL process provides change proposals in order to eliminate structural errors?
Which of the following answers specifies the correct sequence for these steps?
According to the Deming quality circle a number of steps must be performed repeatedly in order to ensure good performance. Which of the following answers specifies the correct sequence for these steps?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?