Which of the following provides resources to resolve operational and support issues during Release and Deploym
Which of the following provides resources to resolve operational and support issues during
Release and Deployment?
Which of the following is a correct list of these ‘Four Ps’?
Service Design emphasizes the importance of the ‘Four Ps’. Which of the following is a correct list
of these ‘Four Ps’?
Which part of ITIL provides guidance in adapting good practice for specific business environments and organiza
Which part of ITIL provides guidance in adapting good practice for specific business environments
and organizational strategies?
Who owns the specific costs and risks associated with providing a service?
Who owns the specific costs and risks associated with providing a service?
Where should the definitive authorized versions of all media Configuration Items (CIs) be stored and protected
Where should the definitive authorized versions of all media Configuration Items (CIs) be stored
and protected?
Which of the following are aspects of Service Design?
Which of the following are aspects of Service Design?
1. Architectures
2. Technology
3. Service Management processes
4. Metrics
Which is the BEST definition of a Configuration Item (CI)?
Which is the BEST definition of a Configuration Item (CI)?
Which model delivers a view of the services, assets and infrastructure?
Which model delivers a view of the services, assets and infrastructure?
The BEST processes to automate are those that are:
The BEST processes to automate are those that are:
Which of the following Availability Management activities are considered to be proactive as opposed to reactiv
Which of the following Availability Management activities are considered to be proactive as
opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability