What does a service always deliver to customers?
What does a service always deliver to customers?
Which of the following is the BEST definition of the term service management?
Which of the following is the BEST definition of the term service management?
Which role is accountable for a specific service within an organization?
Which role is accountable for a specific service within an organization?
Which of the following is commonly found in a contract underpinning an IT service?
Which of the following is commonly found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
Which of the following is NOT a purpose of Service Transition?
Which of the following is NOT a purpose of Service Transition?
Which of the following is NOT an objective of the Operations Management function?
Which of the following is NOT an objective of the Operations Management function?
IT Service Continuity strategy should be based on: 1) Design of the service technology 2) Business continuity
IT Service Continuity strategy should be based on:
1) Design of the service technology
2) Business continuity strategy
3) Business Impact Analysis
4) Risk assessment
Which of the following activities are responsibilities of a Supplier Manager?
Which of the following activities are responsibilities of a Supplier Manager?
1) Negotiating and agreeing Contracts
2) Updating the Supplier and Contract database
3) Planning for possible closure, renewal or extension of contracts
4) Managing relationships with internal suppliers
When should tests for a new service be designed?
When should tests for a new service be designed?
Defining the processes needed to operate a new service is part of:
Defining the processes needed to operate a new service is part of: