Which of the following are the two primary elements that create value for customers?
Which of the following are the two primary elements that create value for customers?
Which Function would provide staff to monitor events in an Operations Bridge?
Which Function would provide staff to monitor events in an Operations Bridge?
The difference between a Service Level Agreement (SLA) and an Operional Level Agreement (OLA) is that:
The difference between a Service Level Agreement (SLA) and an Operional Level Agreement
(OLA) is that:
Which of the following is one of the primary objectives of Service Strategy?
Which of the following is one of the primary objectives of Service Strategy?
Which of the following statements about communication within Service Operation are CORRECT?
Which of the following statements about communication within Service Operation are CORRECT?
1. All communication must have an intended purpose or resultant action
2. Communication should not take place without a clear audience
which other processes?
Access Management is closely related to which other processes?
Which process will regularly analyze incident data to identify discernable trends?
Which process will regularly analyze incident data to identify discernable trends?
Which is the CORRECT list for the three levels of a multi level Service Level Agreement(SLA)?
Which is the CORRECT list for the three levels of a multi level Service Level Agreement(SLA)?
Plan for Improvement
Match the following activities with the Deming Cycle stages
1. Monitor, Measure and Review
2. Continual Improvement
3. Implement Initiatives
4. Plan for Improvement
Which of the following is NOT a responsibility of service transition?
Which of the following is NOT a responsibility of service transition?