Which of these statements about Service Desk staff is CORRECT?
Which of these statements about Service Desk staff is CORRECT?
Which of the following questions does Service Strategy help answer with its guidance?
Which of the following questions does Service Strategy help answer with its guidance?
1. How do we prioritize investments across a portfolio?
2. What services to offer and to whom?
3. What are the Patterns of Business Activity (PBA)?
Effective release and deployment management enables the service provider to add value to the business by?
Effective release and deployment management enables the service provider to add value to the
business by?
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
which other area of the lifecycle in order to answer the question "Did we get there?
Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be
gathered and analyzed from which other area of the lifecycle in order to answer the question “Did
we get there?”
Which of the following are responsibilities of a Service Level Manager?
Which of the following are responsibilities of a Service Level Manager?
1. Agreeing targets in Service Level Agreements
2. Designing the service so it can meet the targets
3. Ensuring all needed contracts and agreements are in place
Which of the following combinations covers all the roles in Service Asset and Configuration Management?
Which of the following combinations covers all the roles in Service Asset and Configuration
Management?
It is important that the Incident Manager is given the authority to:
In many organizations the role of Incident Manager is assigned to the Service Desk.
It is important that the Incident Manager is given the authority to:
Which of the following statements is CORRECT?
Which of the following statements is CORRECT?
The MAIN purpose of the Service Portfolio is to describe services in terms of?
The MAIN purpose of the Service Portfolio is to describe services in terms of?