A known error has been created after diagnosis of a problem was complete but before a
workaround has been found. Is this a valid approach?
A.
Yes: for information purposes, a known error record can be created at any time it is prudent to
do so
B.
No: the Known Error should be created before the problem is logged
C.
No: a known error record is created when the original incident is raised
D.
No: a known error record should be created with the next release of the service
A known error should be created only if having also the workaround… so the (A) is incorrect… right?
A is correct because the way the question is written and also the other answers needs to be considered and read. the question asks amongst these 4 option which one is the right approach.