What is a service delivered between two business units in the same organization known as?

What is the act of transforming resources and capabilities into valuable service better known
as?

From the perspective of the service provider, who is the person or group that agrees their
service targets?

Which of the following identifies the purpose of service transition planning and support?

Which process would maintain policies, standards and models for service transition
activities and processes?

Which of the following identifies the purpose of design coordination?

Which process has the following objective, ‘Produce service design packages (SDPs) based
on service charters and change requests’?

Which of the following activities would be performed by a process manager? 1. Monitoring
and reporting on process performance 2. Identifying improvement opportunities 3.
Appointing people to required roles

Which role is accountable for the operational management of a process?

Which of the following statements is CORRECT for every process? 1. It delivers its primary
results to a customer or stakeholder 2. It defines activities that are executed by a single
function