Which one of the following is NOT the responsibility of service catalogue management?
Which one of the following is NOT the responsibility of service catalogue management?
Which one of the following is an objective of release and deployment management?
Which one of the following is an objective of release and deployment management?
Which one of the following statements is CORRECT?
Which one of the following statements is CORRECT?
What are these four Ps?
Implementation of ITIL service management requires the preparation and planning of the
effective and efficient use of “the four Ps.” What are these four Ps?
Which of the following should IT service continuity strategy be based on?
Which of the following should IT service continuity strategy be based on? 1. Design of the
service metrics 2. Business continuity strategy 3. Business impact analysis (BIA) 4. Risk
assessment
What is the BEST description of an operational level agreement (OLA)?
What is the BEST description of an operational level agreement (OLA)?
Which one of the following generates demand for services?
Which one of the following generates demand for services?
Which one of the following is an objective of service transition?
Which one of the following is an objective of service transition?
Which one of the following is the BEST definition of an event?
Which one of the following is the BEST definition of an event?
Which one of the following is the BEST description of the purpose of the service operation stage of the servic
Which one of the following is the BEST description of the purpose of the service operation
stage of the service lifecycle?