which of the following should details of a workaround be documented?
In which of the following should details of a workaround be documented?
Which one of the following is NOT a characteristic of a process?
Which one of the following is NOT a characteristic of a process?
Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?
Which one of the following is NOT a responsibility of the service transaction stage of the
service lifecycle?
Which of the following BEST describes technical management?
Which of the following BEST describes technical management?
Which of the following is not a service desk type recognized in the service operation volume of ITIL?
Which of the following is not a service desk type recognized in the service operation volume
of ITIL?
What is the primary focus of the business management?
What is the primary focus of the business management?
Which process has the purpose to ensure that, by managing the risks could seriously…?
Which process has the purpose to ensure that, by managing the risks could seriously affect
IT services, the IT service provider can always provide minimum agreed business-related
service levels?
Which one of the following is the BEST description of a service request?
Which one of the following is the BEST description of a service request?
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptabl
Which process is involved in monitoring an IT service and detecting when the performance
drops below acceptable limits?
Which one of the following do major incidents require?
Which one of the following do major incidents require?