Which of the following is NOT an objective of service transition?
Which of the following is NOT an objective of service transition?
What is the name of the group that should review changes that must be implemented faster than the normal chang
What is the name of the group that should review changes that must be implemented faster than the normal change process?
What is the result of carrying out an activity, following a process or delivering an IT service known as?
What is the result of carrying out an activity, following a process or delivering an IT service known as?
Which areas of service management can benefit from automation?
Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
Which of the following are managed by facilities management?
Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites
What are the publications that provide guidance specific to industry sectors and organization types known as?
What are the publications that provide guidance specific to industry sectors and organization types known as?
Is this a valid approach?
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and
Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?
Which one of the following is NOT part of the service design stage of the service lifecycle?
Which one of the following is NOT part of the service design stage of the service lifecycle?
Which process includes business, service and component sub-processes?
Which process includes business, service and component sub-processes?