What other process is tightly related (e.g., share activities) to Business relationship management?

A recent request for a new phone has been received. The request has all necessary approvals but
when the service provider places the order with the vendor, the phone is now out of stock and new
stock is not due for two weeks. This delay will breach the agreed fulfillment time.
What action should a service provider perform if a service request cannot be fulfilled within the
agreed timefra mes?

Which process has the objective of helping to control the IT infrastructure by maintaining a logical
model of the IT infrastructure and IT services?

Through which process does the implementation of a new or changed service, including closure of
a service, need to be planned and approved?

The rollout of an application software upgrade has been planned. However, a back-out plan has
not been developed.
Which process or function should have provided the back-out plan?

Which process or function has the objective of recording and providing technical information about
the if infrastructure?

What is the intent of Design and transition of new or changed services?

One of the key activities in Supplier management is managing contracts with various suppliers.

Which activity would not be included according to ISO/IEC 20000-1?

The contents of a service must be agreed between the service provider and the interested parties.
Which aspect, as per ISO/IEC 20000-1 should be documented for each agreed service report?

What triggers a re-test of the Service continuity and availability plans?