Which of the following statements is CORRECT?
Which of the following statements is CORRECT?
Defining the processes needed to operate a new service is part of:
Defining the processes needed to operate a new service is part of:
Reliability is a measure of:
Reliability is a measure of:
What is most likely to cause a loss of faith in the Service Level Management process?
What is most likely to cause a loss of faith in the Service Level Management process?
Which Functions are included in IT Operations Management?
Which Functions are included in IT Operations Management?
As a strategic tool for assessing the value of IT services, Financial Management applies to which of the follo
As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1. An internal service provider embedded within a business unit
2. An internal service provider that provides shared IT services
3. An external service provider
IT Service Continuity strategy should be based on:
IT Service Continuity strategy should be based on:
1: Design of the service technology
2: Business continuity strategy
3: Business Impact Analysis
4: Risk assessment
Which of these is a reason for categorizing incidents?
Which of these is a reason for categorizing incidents?
Which of the following activities are responsibilities of a Supplier Manager?
Which of the following activities are responsibilities of a Supplier Manager?
1. Negotiating and agreeing Contracts
2. Updating the Supplier and Contract database
3. Planning for possible closure, renewal or extension of contracts
4. Managing relationships with internal suppliers
to the agreed and documented process?
Who is responsible for ensuring that the Request Fulfilment process is being performed according
to the agreed and documented process?