Which of the following statements about processes is INCORRECT?
Which of the following statements about processes is INCORRECT?
Which of the following are aspects of Service Design?
Which of the following are aspects of Service Design?
1. Architectures
2. Technology
3. Service Management processes
4. Metrics
Which is the BEST definition of a Configuration Item (CI)?
Which is the BEST definition of a Configuration Item (CI)?
Which model delivers a view of the services, assets and infrastructure?
Which model delivers a view of the services, assets and infrastructure?
The BEST processes to automate are those that are:
The BEST processes to automate are those that are:
Which of the following Availability Management activities are considered to be proactive as opposed to reactiv
Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
Who owns the specific costs and risks associated with providing a service?
Who owns the specific costs and risks associated with providing a service?
Which of the following would a Major Problem Review examine?
Which of the following would a Major Problem Review examine?
1. Things that were done correctly
2. Those things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
What is the name of the area where the definitive authorised versions of all media Configuration Items(Cls) ar
What is the name of the area where the definitive authorised versions of all media Configuration Items(Cls) are stored and protected?
Which of the following options is a hierarchy that is used in Knowledge Management?
Which of the following options is a hierarchy that is used in Knowledge Management?