Did we get there?"?
Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analysed from which other area of the lifecycle in order to answer the question “Did we get there?”?
Which of the following are responsibilities of a Service Level Manager?
Which of the following are responsibilities of a Service Level Manager?
1. Agreeing targets in Service Level Agreements
2. Designing the service so it can meet the targets
3. Ensuring all needed contracts and agreements are in place
Which of the following questions does Service Strategy help answer with its guidance?
Which of the following questions does Service Strategy help answer with its guidance?
1. How do we prioritize investments across a portfolio?
2. What services to offer and to whom?
3. What are the Patterns of Business Activity (PBA)?
Effective release and deployment management enables the service provider to add value to the business by?
Effective release and deployment management enables the service provider to add value to the business by?
Which of these statements about Service Desk staff is CORRECT?
Which of these statements about Service Desk staff is CORRECT?
The BEST description of the purpose of Service Operation is?
The BEST description of the purpose of Service Operation is?
Which of the statements is CORRECT for every process?
Exhibit:
Please refer to the exhibit:
Which of the statements is CORRECT for every process?
Which is the correct combination of Service Management terms across the Lifecycle?
Which is the correct combination of Service Management terms across the Lifecycle?
A plan for managing the end of a supplier contract should be created when?
A plan for managing the end of a supplier contract should be created when?
Which of the following sentences BEST describes a Standard Change?
Which of the following sentences BEST describes a Standard Change?