Which of the following is NOT the responsibility of the Service Catalogue Manager?
Which of the following is NOT the responsibility of the Service Catalogue Manager?
The group that authorizes changes that must be installed faster than the normal process is called the?
The group that authorizes changes that must be installed faster than the normal process is called the?
Which of the following CANNOT be stored and managed by a tool?
Which of the following CANNOT be stored and managed by a tool?
Which of the following is NOT a characteristic of a process?
Which of the following is NOT a characteristic of a process?
What is the definition of an Alert?
What is the definition of an Alert?
Which of the following would NOT be a task carried out by the Request Fulfilment process?
Which of the following would NOT be a task carried out by the Request Fulfilment process?
Which of the following statements is CORRECT for every process?
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
Which of the following are the MAJOR types of Service Asset?
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
Which of the following sentences BEST describes a Standard Change?
Which of the following sentences BEST describes a Standard Change?
To add value to the business, what are the four reasons to monitor and measure?
To add value to the business, what are the four reasons to monitor and measure?