Which of the following questions does Service Strategy help answer with its guidance?
Which of the following questions does Service Strategy help answer with its guidance?
1. How do we prioritize investments across a portfolio?
2. What services to offer and to whom?
3. What are the Patterns of Business Activity (PBA)?
What is the definition of an Alert?
What is the definition of an Alert?
These specialised organisational capabilities include which of the following?
“Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services”. These specialised organisational capabilities include which of the following?
Which process is responsible for discussing reports with customers showing whether services have met their tar
Which process is responsible for discussing reports with customers showing whether services have met their targets?
Which of the following statements about processes is INCORRECT?
Which of the following statements about processes is INCORRECT?
How is the Service Catalogue used to add value to the service provider organisation?
How is the Service Catalogue used to add value to the service provider organisation?
Which of the following BEST describes a ‘Major Incident’?
Which of the following BEST describes a ‘Major Incident’?
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
Contracts relating to an outsourced Data Centre would be managed by?
Contracts relating to an outsourced Data Centre would be managed by?
What imbalance does this represent?
An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?