Which of the following is NOT a benefit of using public frameworks and standards?
Which of the following is NOT a benefit of using public frameworks and standards?
The information that is passed to Service Transition to enable them to implement a new service is called:
The information that is passed to Service Transition to enable them to implement a new service is called:
Which of the following can help determine the level of impact of a problem?
Which of the following can help determine the level of impact of a problem?
Which statement would NOT be part of the value proposition?
You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?
Which of these are objectives of Service Level Management…
Which of these are objectives of Service Level Management
1: Defining, documenting and agreeing the level of IT Services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the Service Provider could operate in
What is the objective of Access Management?
What is the objective of Access Management?
Which of the following defines the level of protection in Information Security Management?
Which of the following defines the level of protection in Information Security Management?
Which of these would fall outside the scope of a typical service change management process?
Which of these would fall outside the scope of a typical service change management process
Hierarchic escalation is best described as?
Hierarchic escalation is best described as?
Which of the following is NOT a valid objective of Problem Management?
Which of the following is NOT a valid objective of Problem Management?