When is a Known Error identified?
When is a Known Error identified?
Which ITIL process has the following objective?
Which ITIL process has the following objective? Correcting malfunctions in the services as quickly as possible by minimizing the consequences of the malfunctions, so that the user is hindered as little as possible.
Which ITIL process is responsible for analyzing risks and counter measures?
Which ITIL process is responsible for analyzing risks and counter measures?
How does Problem Management contribute to a higher solution percentage of first-line support?
How does Problem Management contribute to a higher solution percentage of first-line support?
Which process is responsible for sharing this information on time, to make sure that the available disk space
An analysis has been made regarding the expansion of the customer information database. The result indicates that the mainframe disk capacity must be increased, to accomodate the expected growth of the database in the foreseeable future. Which process is responsible for sharing this information on time, to make sure that the available disk space is sufficient?
Which ITIL process ensures that the information that has been made available satisfies the specified informati
Which ITIL process ensures that the information that has been made available satisfies the specified information security requirements?
What is the primary task of Error Control?
What is the primary task of Error Control?
Which ITIL process is responsible for having this user’s PC replaced within three hours?
A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user’s PC replaced within three hours?
Which ITIL process includes the activity of describing and registering all components in the IT infrastructure
Which ITIL process includes the activity of describing and registering all components in the IT infrastructure?
Which process is responsible for ensuring this updated version is tested?
The spell check module of a word-processing software package contains a number of errors. The Development department has corrected these errors in a new version. Which process is responsible for ensuring this updated version is tested?