What is the term used for a fully described and approved Change that does not have to be evaluated by Change M
What is the term used for a fully described and approved Change that does not have to be evaluated by Change Management each time?
What is meant by the urgency of an incident?
What is meant by the urgency of an incident?
What is the first activity when implementing a release?
What is the first activity when implementing a release?
Which ITIL process is responsible for tracing the underlying cause of errors?
Which ITIL process is responsible for tracing the underlying cause of errors?
Which step in this model must be taken first?
The Deming quality circle is a model for control based on quality. Which step in this model must be taken first?
Which ITIL process is responsible for annually allocating the costs of Underpinning Contracts?
Which ITIL process is responsible for annually allocating the costs of Underpinning Contracts?
Which of the following is an incident?
The Service Desk receives different types of calls. Which of the following is an incident?
What is the process owner responsible for?
A process is a logically coherent series of activities for a pre-defined goal. What is the process owner responsible for?
Which activity is performed after acceptance of a Request for Change?
In Change Management, a number of activities take place between the acceptance of a Request for Change and the completion of the change. Which activity is performed after acceptance of a Request for Change?
Which activity is not the responsibility of IT Service Continuity Management?
Which activity is not the responsibility of IT Service Continuity Management?