Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?
Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?
In the Service Level Management Process, what happens during the activity called "monitoring"?
In the Service Level Management Process, what happens during the activity called “monitoring”?
Which of the following reports is an incident?
Reports of different types arrive at a Service Desk. Which of the following reports is an incident?
The cash registers in a supermarket experience network disruptions daily between 4 p.m. and 6…
The cash registers in a supermarket experience network disruptions daily between 4 p.m. and 6
Which of the following describes the basic concept of Integrity in the Security Management process?
Which of the following describes the basic concept of Integrity in the Security Management process?
Which activity takes place after the evaluation of a service?
Users have complained about the e-mail service. An evaluation of the service has been performed. Which activity takes place after the evaluation of a service?
Which ITIL process has the task of classifying incoming interruption reports?
Which ITIL process has the task of classifying incoming interruption reports?
Which activity is not the responsibility of IT Service Continuity Management?
Which activity is not the responsibility of IT Service Continuity Management?
Which of the following statements about the Service Catalogue is correct?
Which of the following statements about the Service Catalogue is correct?
When must a Post Implementation Review take place?
When must a Post Implementation Review take place?