Which statement best describes the role of the Service Desk?
Which statement best describes the role of the Service Desk?
When an organization decides to control the flow of incident information within the IT organization, which ITI
When an organization decides to control the flow of incident information within the IT organization, which ITIL process would it be putting in place?
Which ITIL process aims to trace business-critical services for which supplementary emergency measures must be
Which ITIL process aims to trace business-critical services for which supplementary emergency measures must be taken?
Where are the statuses of changes recorded?
Where are the statuses of changes recorded?
Where are activities documented with the aim of improving an IT service?
Where are activities documented with the aim of improving an IT service?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
What is the difference between Asset Management and Configuration Management?
Information and Communication Technologies (ICT) includes both Asset Management and Configuration Management. What is the difference between Asset Management and Configuration Management?