Which status is a problem assigned once its cause has been identified?
Which status is a problem assigned once its cause has been identified?
Which of the following is a department rather than a process?
Which of the following is a department rather than a process?
Of which ITIL process are Reliability, Serviceability and Maintainability components?
Of which ITIL process are Reliability, Serviceability and Maintainability components?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?
Which of the following is an example of proactive Problem Management?
Which of the following is an example of proactive Problem Management?
What does the term ‘detail level’ mean in the context of the Configuration Management Database (CM
What does the term ‘detail level’ mean in the context of the Configuration Management Database (CMDB)?
Which ITIL process handles the implementation of the policy for access management and access to information sy
Which ITIL process handles the implementation of the policy for access management and access to information systems?
What is the responsibility of the Change Management process here?
When implementing a new version of an application both Change Management and Release Management are involved. What is the responsibility of the Change Management process here?
Which of the following is a department rather than a process?
Which of the following is a department rather than a process?
Which activity needs to be carried out by Problem Management in order to achieve this?
One of the objectives of Problem Management is to minimize the impact of problems on IT services. Which activity needs to be carried out by Problem Management in order to achieve this?