Which of the following statement about the service owner is INCORRECT?
Which of the following statement about the service owner is INCORRECT?
Which Functions are included in IT operations management?
Which Functions are included in IT operations management?
what action plans have been put in place to deal with dissatisfaction?
Which process would seek to understand levels of customer satisfaction and communicate what
action plans have been put in place to deal with dissatisfaction?
The definitive media library is the responsibility of:
The definitive media library is the responsibility of:
What are the three service provider business models?
What are the three service provider business models?
Which of the following statements MOST correctly identifies the scope of design coordination activities?
Which of the following statements MOST correctly identifies the scope of design coordination
activities?
Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
Which of the following items would commonly be on the agenda for a change advisory board
(CAB)?
1. Details of failed changes
2. Updates to the change schedule
3. Reviews of completed changes
Which of the following are types of service defined in ITIL?
Which of the following are types of service defined in ITIL?
1. Core
2. Enabling
3. Special
What is defined as the ability of a service, component or configuration item (CI) to perform its agreed functi
What is defined as the ability of a service, component or configuration item (CI) to perform its
agreed function when required?
Which of the following can include steps that will help to resolve an incident?
Which of the following can include steps that will help to resolve an incident?
1. Incident model
2. Known error record