What is the BEST description of an operational level agreement (OLA)?
What is the BEST description of an operational level agreement (OLA)?
Which one of the following generates demand for services?
Which one of the following generates demand for services?
Which one of the following is an objective of service transition?
Which one of the following is an objective of service transition?
Which one of the following is the BEST definition of an event?
Which one of the following is the BEST definition of an event?
Which one of the following is the BEST description of the purpose of the service operation stage of the servic
Which one of the following is the BEST description of the purpose of the service operation stage of
the service lifecycle?
Which one of the following is the BEST description of a major incident?
Which one of the following is the BEST description of a major incident?
Which of the following availability management activities is/are considered to be proactive as opposed to reac
Which of the following availability management activities is/are considered to be proactive as
opposed to reactive?
1. Monitoring system availability
2. Designing availability into a proposed solution
Which one of the following would NOT involve event management?
Which one of the following would NOT involve event management?
Which one of the following layers is NOT part of this type of SLA?
The multi-level SLA’ is a three-layer structure. Which one of the following layers is NOT part of this
type of SLA?
Which processes are responsible for the regular review of underpinning contracts?
Which processes are responsible for the regular review of underpinning contracts?