which process is problem management likely to share categorization and impact coding systems?
With which process is problem management likely to share categorization and impact coding
systems?
What guidance does ITIL give on the frequency of production of service reporting?
What guidance does ITIL give on the frequency of production of service reporting?
Which one of the following does service metrics measure?
Which one of the following does service metrics measure?
Which one of the following is NOT a valid purpose or objective of problem management?
Which one of the following is NOT a valid purpose or objective of problem management?
Which process is responsible for low risk, frequently occurring, low cost changes?
Which process is responsible for low risk, frequently occurring, low cost changes?
Which function or process would provide staff to monitor events in an operations bridge?
Which function or process would provide staff to monitor events in an operations bridge?
Which of the following activities are performed by a service desk?
Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes
Which of the following is NOT an objective of Continual Service Improvement?
Which of the following is NOT an objective of Continual Service Improvement?
Which is the fourth?
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
What are the three types of metrics that an organization should collect to support continual service improveme
What are the three types of metrics that an organization should collect to support continual service
improvement (CSI)?