The BEST description of an incident is:

Which of the following types of service should be included in the scope of service portfolio management?

1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

Which of the following is NOT an objective of service transition?

What is the name of the group that should review changes that must be implemented faster than the normal change process?

What is the result of carrying out an activity, following a process or delivering an IT service known as?

Which areas of service management can benefit from automation?

1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring

Which of the following are managed by facilities management?

1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites

What are the publications that provide guidance specific to industry sectors and organization types known as?

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?