Which one of the following is the BEST description of the items above?
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
Which process would be used to compare the value that newer services have offered over those they have replace
Which process would be used to compare the value that newer services have offered over those they have replaced?
Which statement should NOT be part of the value proposition for Service Design?
Which statement should NOT be part of the value proposition for Service Design?
Service transition contains detailed descriptions of which processes?
Service transition contains detailed descriptions of which processes?
Which of the following would commonly be found in a contract underpinning an IT service?
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
Which of these statements about resources and capabilities is CORRECT?
Which of these statements about resources and capabilities is CORRECT?
What is the name of the group that should review changes that must be implemented faster than the normal chang
What is the name of the group that should review changes that must be implemented faster than the normal change process?
Which one of the following would NOT be defined as part of every process?
Which one of the following would NOT be defined as part of every process?
What are these four Ps?
The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?
Which one of the following contains information that is passed to service transition to enable the implementat
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?