Which one of the following activities are carried out during the "Where do we want to be?" step of t
Which one of the following activities are carried out during the “Where do we want to be?” step of the continual service improvement (CSI) approach?
Which of the following statements BEST describes the aims of release and deployment management?
Which of the following statements BEST describes the aims of release and deployment management?
Which one of the following is an objective of service catalogue management?
Which one of the following is an objective of service catalogue management?
Which of the following is NOT a valid objective of problem management?
Which of the following is NOT a valid objective of problem management?
What is the BEST description of an operational level agreement (OLA)?
What is the BEST description of an operational level agreement (OLA)?
Which of the following should IT service continuity strategy be based on?
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
" What are these four Ps?
Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of “the four Ps.” What are these four Ps?
Which one of the following is concerned with policy and direction?
Which one of the following is concerned with policy and direction?
Which one of the following is NOT part of the service design stage of the service lifecycle?
Which one of the following is NOT part of the service design stage of the service lifecycle?
Hierarchic escalation is BEST described as?
Hierarchic escalation is BEST described as?