Which one of the following functions would be responsible for the management of a data centre?

The consideration of value creation is a principle of which stage of the service lifecycle?

Which one of the following includes four stages called Plan, Do, Check and Act?

Which of the following are reasons why ITIL is successful?

1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

Which of the following BEST describes the purpose of access management?

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

Which of the following are the MAIN objectives of incident management?

1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

What are the categories of event described in the UIL service operation book?

Which of the following service desk organizational structures are described in service operation?

1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun