What are the three types of metrics that an organization should collect to support continual service improveme
What are the three types of metrics that an organization should collect to support continual service
improvement (CSI)?
Which of the following are classed as stakeholders in service management?
Which of the following are classed as stakeholders in service management?
1. Customers
2. Users
3. Suppliers
what is the person or group who defines or and agrees their service targets known as?
From the perspective of the service provider, what is the person or group who defines or and
agrees their service targets known as?
Which process is responsible for sourcing and delivering components of requested standard services?
Which process is responsible for sourcing and delivering components of requested standard
services?
Which of the following is the best definition of service management?
Which of the following is the best definition of service management?
Which of the following CANNOT be provided by a tool?
Which of the following CANNOT be provided by a tool?
Which one of the following is the purpose of service level management?
Which one of the following is the purpose of service level management?
Which one of the following activities does application management perform?
Which one of the following activities does application management perform?
What is a RACI model used for?
What is a RACI model used for?
what point in the change lifecycle?
The remediation plan should be evaluated at what point in the change lifecycle?