Which is the correct definition of a customer facing service?
Which is the correct definition of a customer facing service?
Which one of the following is the BEST definition of the term service management?
Which one of the following is the BEST definition of the term service management?
Which of the following is NOT a valid objective of problem management?
Which of the following is NOT a valid objective of problem management?
Which one of the following is an objective of service catalogue management?
Which one of the following is an objective of service catalogue management?
Which of the following statements BEST describes the aims of release and deployment management?
Which of the following statements BEST describes the aims of release and deployment
management?
Which one of the following activities are carried out during the "Where do we want to be?" step of t
Which one of the following activities are carried out during the “Where do we want to be?” step of
the continual service improvement (CSI) approach?
Which one of the following can help determine the level of impact of a problem?
Which one of the following can help determine the level of impact of a problem?
Which of the following pairs of actions would be BEST to manage risk?
The effective management of risk requires specific types of action. Which of the following pairs of
actions would be BEST to manage risk?
Which of the following is an enabler of best practice?
Which of the following is an enabler of best practice?
Which of the following is the additional "P"?
Service design emphasizes the importance of the “Four Ps”. These “Four Ps” include Partners,
People, Processes and one other “P”. Which of the following is the additional “P”?