which of the following?
Availability management is directly responsible for the availability of which of the following?
What type of baseline captures the structure, contents and details of the infrastructure and represents a set
What type of baseline captures the structure, contents and details of the infrastructure and
represents a set of items that are related to each other?
Which of the following BEST describes the purpose of access management?
Which of the following BEST describes the purpose of access management?
Which of the following are reasons why ITIL is successful?
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
Which one of the following includes four stages called Plan, Do, Check and Act?
Which one of the following includes four stages called Plan, Do, Check and Act?
which stage of the service lifecycle?
The consideration of value creation is a principle of which stage of the service lifecycle?
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
Which process is responsible for dealing with complaints, comments, and general enquiries from
users?
Which of the following BEST describes partners’ in the phrase people, processes, products and partners
Which of the following BEST describes partners’ in the phrase people, processes, products and
partners”?
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
Which process will perform risk analysis and review of all suppliers and contracts on a regular
basis?
which level of understanding within knowledge management?
The experiences, ideas, insights and values of individuals are examples of which level of
understanding within knowledge management?