Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Which one of the following is the CORRECT set of steps for the continual service improvement
approach?
When can a known error record be raised?
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
What body exists to support the authorization of changes and to assist change management in the assessment and
What body exists to support the authorization of changes and to assist change management in the
assessment and prioritization of changes?
Which process is responsible for discussing reports with customers showing whether services have met their tar
Which process is responsible for discussing reports with customers showing whether services
have met their targets?
What do customer perceptions and business outcomes help to define?
What do customer perceptions and business outcomes help to define?
Which of the following are basic concepts used in access management?
Which of the following are basic concepts used in access management?
Which of these statements about resources and capabilities is CORRECT?
Which of these statements about resources and capabilities is CORRECT?
what is the key output handed over to service transition?
Within service design, what is the key output handed over to service transition?
What should a service always deliver to customers?
What should a service always deliver to customers?
Which process is responsible for the availability, confidentiality and integrity of data?
Which process is responsible for the availability, confidentiality and integrity of data?