What is the result of carrying out an activity, following a process or delivering an IT service known
as?

Which process is responsible for managing relationships with vendors?

Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

What are the categories of event described in the UIL service operation book?

What would you call the groups of people who have an interest in the activities, targets, resources
and deliverables from service management?

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

What is the name of the group that should review changes that must be implemented faster than
the normal change process?

Which of the following is NOT an objective of service transition?

Which of the following types of service should be included in the scope of service portfolio
management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

The BEST description of an incident is: