Which role would you MOST expect to be involved in the management of Underpinning Contracts?
Which role would you MOST expect to be involved in the management of Underpinning Contracts?
Which of the following is NOT the responsibility of the Service Catalogue Manager?
Which of the following is NOT the responsibility of the Service Catalogue Manager?
What is not one of the four main objectives of a risk analysis?
A well executed risk analysis provides a great deal of useful information. A risk analysis has four main objectives. What is not one of the four main objectives of a risk analysis?
What is a risk analysis used for?
What is a risk analysis used for?
Which of the following measures is a preventive measure?
Which of the following measures is a preventive measure?
Which of the following is NOT one of the five individual aspects of Service Design?
Which of the following is NOT one of the five individual aspects of Service Design?
Which of the following are the MAJOR types of Service Asset?
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
Which of the following statements is INCORRECT?
Which of the following statements is INCORRECT?
What physical security measures must be taken in order to ensure this?
Your organization has an office with space for 25 workstations. These workstations are all fully equipped and in use. Due to a reorganization 10 extra workstations are added, 5 of which are used for a call centre 24 hours per day. Five workstations must always be available. What physical security measures must be taken in order to ensure this?
What are the stages of the security incident cycle?
You work for a large organization. You notice that you have access to confidential information that you should not be able to access in your position. You report this security incident to the helpdesk. The incident cycle isinitiated. What are the stages of the security incident cycle?