Which of the following are responsibilities of a Service Level Manager?
Which of the following are responsibilities of a Service Level Manager?
1. Agreeing targets in Service Level Agreements
2. Designing the service so it can meet the targets
3. Ensuring all needed contracts and agreements are in place
Did we get there?"?
Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analysed from which other area of the lifecycle in order to answer the question “Did we get there?”?
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
What do employees need to know to report a security incident?
What do employees need to know to report a security incident?
What is the objective of classifying information?
What is the objective of classifying information?
Effective release and deployment management enables the service provider to add value to the business by?
Effective release and deployment management enables the service provider to add value to the business by?
Which of the following questions does Service Strategy help answer with its guidance?
Which of the following questions does Service Strategy help answer with its guidance?
1. How do we prioritize investments across a portfolio?
2. What services to offer and to whom?
3. What are the Patterns of Business Activity (PBA)?
Which of these statements about Service Desk staff is CORRECT?
Which of these statements about Service Desk staff is CORRECT?
What is the greatest risk for an organization if no information security policy has been defined?
What is the greatest risk for an organization if no information security policy has been defined?
What type of measure could prevent this error?
An employee in the administrative department of Smiths Consultants Inc. finds out that the expiry date of a contract with one of the clients is earlier than the start date. What type of measure could prevent this error?