What are the three Service Provider business models?
What are the three Service Provider business models?
Which process is responsible for discussing reports with customers showing whether services have met their tar
Which process is responsible for discussing reports with customers showing whether services have met their targets?
What kind of threat is this?
You work in the office of a large company. You receive a call from a person claiming to be from the Helpdesk. He asks you for your password. What kind of threat is this?
Which type of malware builds a network of contaminated computers?
Which type of malware builds a network of contaminated computers?
What is the relationship between data and information?
What is the relationship between data and information?
Effective release and deployment management enables the service provider to add value to the business by?
Effective release and deployment management enables the service provider to add value to the business by?
Which of the following is NOT a valid objective of Request Fulfilment?
Which of the following is NOT a valid objective of Request Fulfilment?
These specialised organisational capabilities include which of the following?
“Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services”. These specialised organisational capabilities include which of the following?
Which of these measures is a detective measure?
You are the owner of the courier company SpeeDelivery. On the basis of your risk analysis you have decided to take a number of measures. You have daily backups made of the server, keep the server room locked and install an intrusion alarm system and a sprinkler system. Which of these measures is a detective measure?
Why is compliance important for the reliability of the information?
Why is compliance important for the reliability of the information?