Removing or restricting rights to use an IT Service is the responsibility of which process?
Removing or restricting rights to use an IT Service is the responsibility of which process?
Which of the following questions does Service Strategy help answer with its guidance?
Which of the following questions does Service Strategy help answer with its guidance?
1. How do we prioritize investments across a portfolio?
2. What services to offer and to whom?
3. What are the Patterns of Business Activity (PBA)?
One of the key decisions to which they contribute is?
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
It is important that the Incident Manager is given the authority to:
In many organisations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
Which process is responsible for monitoring an IT Service and detecting when the performance drops below accep
Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?
How is the Service Catalogue used to add value to the service provider organisation?
How is the Service Catalogue used to add value to the service provider organisation?
Which of the following statements about processes is INCORRECT?
Which of the following statements about processes is INCORRECT?
Which process is responsible for discussing reports with customers showing whether services have met their tar
Which process is responsible for discussing reports with customers showing whether services have met their targets?
These specialised organisational capabilities include which of the following?
“Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services”. These specialised organisational capabilities include which of the following?
What is the definition of an Alert?
What is the definition of an Alert?