Which of the four metrics is missing from the list below?
There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?
1. Progress
2. Effectiveness
3. Efficiency
4. ?
Which of the following is NOT a valid objective of Problem Management?
Which of the following is NOT a valid objective of Problem Management?
Hierarchic escalation is best described as?
Hierarchic escalation is best described as?
Which of these would fall outside the scope of a typical service change management process?
Which of these would fall outside the scope of a typical service change management process
Which of the following defines the level of protection in Information Security Management?
Which of the following defines the level of protection in Information Security Management?
Understanding the level of risk during and after change and providing confidence in the degree of compliance w
Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?
In which of the following situations should a Problem Record be created?
In which of the following situations should a Problem Record be created?
Which of the following does the Availability Management process include?
Which of the following does the Availability Management process include?
1. Ensuring services are able to meet availability targets
2. Monitoring and reporting actual availability
3. Improvement activities, to ensure that services continue to meet or exceed their availability goals
Which stage of the Continuous Service Improvement (CSI) model stages is BEST described as ‘Understand an
Which stage of the Continuous Service Improvement (CSI) model stages is BEST described as ‘Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision?
Which of the following is the additional "P"?
Service Design emphasises the importance of the “Four Ps”. These “Four P’s” include Partners, People, Processes and one other “P”. Which of the following is the additional “P”?