What guidance does ITIL give on the frequency of production of service reporting?
What guidance does ITIL give on the frequency of production of service reporting?
The consideration of business outcomes and value creation are principles of which part of the Service Lifecycl
The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?
Which of these statements about Resources and Capabilities is CORRECT?
Which of these statements about Resources and Capabilities is CORRECT?
Which of the following statements is INCORRECT?
Which of the following statements is INCORRECT?
The Service Owner:
Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?
Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?
Which part of the service lifecycle is responsible for coordinating and carrying out the activities and proces
Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?
Availability Management is responsible for availability of the:
Availability Management is responsible for availability of the:
Which of the recommendations conform to Service Level Management good practice?
A consultant has made two recommendations to you in a report:
1. To include legal terminology in your Service Level Agreements (SLAs)
2. It is not necessary to be able to measure all the targets in an SLA
Which of the recommendations conform to Service Level Management good practice?
Data used to support the capacity management process should be stored in:
Data used to support the capacity management process should be stored in:
Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?
Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?