When should tests for a new service be designed?
When should tests for a new service be designed?
to the agreed and documented process?
Who is responsible for ensuring that the Request Fulfilment process is being performed according
to the agreed and documented process?
Which of the following activities are responsibilities of a Supplier Manager?
Which of the following activities are responsibilities of a Supplier Manager?
1. Negotiating and agreeing Contracts
2. Updating the Supplier and Contract database
3. Planning for possible closure, renewal or extension of contracts
4. Managing relationships with internal suppliers
Which of these is a reason for categorizing incidents?
Which of these is a reason for categorizing incidents?
IT Service Continuity strategy should be based on:
IT Service Continuity strategy should be based on:
1: Design of the service technology
2: Business continuity strategy
3: Business Impact Analysis
4: Risk assessment
Which of the following BEST describes Technical Management?
Which of the following BEST describes Technical Management?
Which of these is the BEST description of a release unit?
Which of these is the BEST description of a release unit?
Which of the following is NOT an objective of the Operations Management function?
Which of the following is NOT an objective of the Operations Management function?
Which of the following is NOT a purpose of Service Transition?
Which of the following is NOT a purpose of Service Transition?
Which stage of the Change Management process deals with what should be done if the change is unsuccessful?
Which stage of the Change Management process deals with what should be done if the change is unsuccessful?