Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the servic
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
Which of the following are types of communication you could expect the functions within Service Operation to p
Which of the following are types of communication you could expect the functions within Service Operation to perform?
1. Communication between Data Centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication
Why are public frameworks and standards (such as ITIL) attractive when compared to proprietary knowledge?
Why are public frameworks and standards (such as ITIL) attractive when compared to proprietary knowledge?
A single Release unit, or a structured set of Release units can be defined within:
A single Release unit, or a structured set of Release units can be defined within:
In terms of adding value to the business, which of the following describes Service Operation’s contribut
In terms of adding value to the business, which of the following describes Service Operation’s contribution?
Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?
Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?
What are these BEST described as?
Consider the following list:
1. Change Authority
2. Change Manager
3. Change Advisory Board (CAB)
What are these BEST described as?
What are Request Models used for?
What are Request Models used for?
Where should details of a Workaround always be documented?
Where should details of a Workaround always be documented?
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?